Welcome to CF Concierge. Please read the CF Concierge Privacy Notice carefully to understand what information is collected through CF Concierge, how this information is used, and when it may be disclosed. CF Concierge is brought to you by The Cadillac Fairview Corporation Limited and its affiliate Ravel by CF Inc. References to “Cadillac Fairview” means The Cadillac Fairview Corporation Limited and its affiliates, including Ravel by CF Inc.
Last Updated: February 26, 2021
Welcome to CF Concierge. This CF Concierge Privacy Notice and the CF Concierge Terms of Service govern your use of CF Concierge. In this CF Concierge Privacy Notice, you will find information about the collection, use, retention, disclosure and other processing of personal information through CF Concierge
CF Concierge is brought to you by The Cadillac Fairview Corporation Limited and its affiliate Ravel by CF Inc. References to “Cadillac Fairview” means The Cadillac Fairview Corporation Limited and its affiliates, including Ravel by CF Inc.
CF Concierge is powered by third party service providers who will process your personal information on our behalf. In some cases, we may permit these service providers to use non-identifying information or aggregated or statistical data collected through CF Concierge to maintain and improve their services
You can use the following links to quickly find out more about how we handle your personal information through CF Concierge.
We are continually innovating to improve CF Concierge and associated services. This section explains what information we collect today and what information we anticipate collecting in future releases. We will notify you before we collect additional personal information not described in this CF Concierge Privacy Notice or use your personal information in a new way not disclosed in this CF Concierge Privacy Notice. In addition, some services accessible through CF Concierge may have additional privacy notices.
CF Concierge also allows you to access additional optional services through CF Concierge.
Currently, we do not personalize content based on your use of CF Concierge. However, we may do so in the future.
Like most companies, we use third party service providers and our affiliates to assist us in providing CF Concierge and associated products and services. For example, CF Concierge is powered by technology and services provided by HqO, Inc. 38 Chauncy St. 12th Floor, Boston, Massachusetts, 02111.
In addition, we use third party service providers to:
We require third-party service providers to use personal information we share with them only for the purposes of providing services to us. However, like most companies, we may permit third-party service providers to use information in an aggregated, statistical or other non-identifying form in order to maintain and improve the services that they are offering Cadillac Fairview and other companies. These companies are not authorized to use that information to attempt to identify you or to contact you other than to provide the CF Concierge services.
You must be at least 13 years of age to use CF Concierge. If you are between 13 years of age and the age of majority in the jurisdiction in which you are using CF Concierge, you must only use CF Concierge under the supervision of your parent or legal guardian who agrees to this CF Privacy Notice and the building occupant who authorized your use of CF Concierge. If you are a parent or legal guardian of a minor or the building occupant who authorized a minor to use CF Concierge, you must monitor and supervise the use of CF Concierge by the minor and you are responsible for all actions of the minor.
You have the right to request access to personal information that we have collected about you. These rights may be limited by law - for example, access rights may be limited if the information is subject to solicitor-client privilege or consists of references to other persons or proprietary information that cannot be severed. You have the right to correct or update any information that we have collected about you. In some cases, if we disagree with your requested correction, we may retain the original information and note your disagreement.
In some cases, we may ask you to make your request to the building occupant who authorized your use of CF Concierge. For example, if you make a request for access to logs relating to your use of a mobile key at a building occupant’s premises, we will ask you to submit your request to the building occupant because we provide access control services to the building occupant.
You also have the right to withdraw consent to our use of personal information that we have collected about you. In some cases, you may have the right to request that we delete information if it is no longer required by us or the building occupant for the purposes for which that information was collected or for the purposes of fulfilling legal requirements or protecting our interests or the interests of our building occupants and service providers. You should be aware that it is not always possible to completely remove or delete all of your personal information from our databases without some residual copies of data because of backups, archival systems and other reasons. We will not, however, continue to use your personal information for active purposes once you have requested us not to do so.
You can opt-out of location-based services at any time by changing your device’s permissions for CF Concierge. For Android devices, open your Settings App and choose Location > App permission or Security & location > Location. For iOS devices, choose Settings > Privacy > Location Services. For more information or help, please refer to your device’s operating system user guide.
For assistance in exercising your right to access, correction, deletion or opt-out rights, please make your request in writing to Cadillac Fairview, Attention: Chief Privacy Officer, 20 Queen Street West, Suite 500, Toronto, ON M5H 3R4 or email@example.com Please note that we may request personal information from you in order to authenticate your identity before providing you with access to your personal information or complying with any request to correct or update your personal information.
We maintain physical, technical and administrative safeguards to protect the confidentiality and security of any personal information transmitted to us using CF Concierge. You have a shared responsibility to keep information that is collected or created through CF Concierge safe. You should use a device password, use only the latest version of CF Concierge, and install the latest security updates and anti-virus software on your device.
CF Concierge is powered by services that store and process information in Canada and the United States. We may add or change services that rely on service providers who store and process personal information in other countries.
If you have questions or concerns regarding our handling of your personal information or you wish to verify, correct, or update any of your personal information, you may also write to us at firstname.lastname@example.org
Cadillac Fairview has appointed a Chief Privacy Officer. If you wish to contact the Chief Privacy Officer please write to The Cadillac Fairview Corporation Limited., Attention: Chief Privacy Officer, 20 Queen Street West, Suite 500, Toronto, ON M5H 3R4.
We may amend, update and revise this CF Concierge Privacy Notice and apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by a message through CF Concierge.